RETURN AND REFUND POLICY
Customer satisfaction is our #1 priority, so we have a very generous 2 day no-questions-asked return policy on most products. Please read the full policy below.
RETURN POLICY (For orders shipped within INDIA)
- We have a generous 2-day no-questions-asked return policy. If you are unsatisfied with your purchase for any reason, we will take it back.
- Please initiate returns via our Whatsapp Number / Email within 2 days (48 hours) from the date of receiving the product. Return request will not be accepted through any other medium.
- The customer will be responsible for shipping the product to our warehouse. We will not arrange for a courier to pick up the merchandise from your home. customer will bear the cost of return shipping.
- Refunds will be processed in the form of store credit that can be used for future purchases. The store credit will have validity of 1 year.
- Store credit will be issued for the full product price paid by the customer. Cash on Delivery (COD)charges are non-refundable.
- Please allow 3-5 business days after the product is received back to our warehouse in Surat for processing store credit.
- If you have any questions, you can contact us at Care.doravastra@gmail.com
Apart from conditions reserved herein above, the following products shall not be eligible for return or exchange viz:
- Any product that exhibits physical damage to the product or is not in the original condition
- If the product is customized for you (e.g. -lehenga with custom stitching or sarees with fall edging, stitched blouses, etc.)
- Lehengas that are made to order (labelled as pre-order) are not eligible for return / exchange either. This is because these products are uniquely produced on demand.
- 100% Pure Silk Sarees Dupattas are not eligible for return. These are unique handwoven pieces that are produced on demand.
- Multiple returns from the same customer are also not accepted within a short time frame. E.g. - customers that order 3+ products within a month, only up to 30% of the total order value can be returned or exchanged. This clause is designed to prevent non-serious customers from trying out multiple products and abusing our generous return policy.
- Orders placed using store credit (either part or in full) are not eligible for return or exchange.
- Orders placed using store credit (part of in full) are not eligible for any discounts.
CANCELLATION POLICY
- Orders once placed cannot be cancelled or modified for any reason
SHIPPING POLICY (For International Orders - USA, UK, Canada, etc.)
- International shipping rates vary by country and by product weight. Please add items to your cart to see shipping charges.
- We ship international orders using DHL / UPS / FedEx / Aramex
- Custom and Import duty (for EU countries) is the responsibility of the customer.
- It takes 15-20 working days for us to process and dispatch international orders. Please allow an extra 5-7 working days for custom stitching orders.
RETURN POLICY
(For International Orders - USA, UK, Canada, etc)
- We have a generous 2-day no-questions-asked return policy. If you are unsatisfied with your purchase for any reason, we will take it back.
- Please initiate international returns by emailing us at Care.doravastra@gmail.com
- The customer is responsible for sending the product back to our store in Surat.
- A refund will be processed in the form of store credit (after deducting shipping charges) that can be used for future purchases at our store
FAQ's
How soon will I get my Store Credit?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once your item is inspected and approved, we will send your credit note (credit notes are issued on your registered email address). Please note, Dora Vastra reserves the final right to refuse or accept a return or exchange. All disputes are subject to Surat Jurisdiction only
How to use Store Credit?
Once you receive the credit note code from us, you can apply it on our website at the checkout page, after the checkout page, you have to apply the credit note code in the ‘COUPON CODE’ section and click on ‘APPLY’. You will see the discount code will immediately be reflected and the amount will be deducted in total as per your given discount amount. Please note that the full amount of store credit is to be used at once. If there are any issues in using the credit note code, please contact our customer care team and they will be of assistance.
What about lost shipments?
Please note that Dora Vastra is not responsible for shipments lost on transit. We use top tier shipping companies including FedEx, Delhivery and BlueDart to ensure reliable and fast deliveries worldwide.
Dora Vastra Contact
Office: 📧 Email: care.doravastra@gmail.com
📞 Phone: +91 90816 75926
📍 Address: 815, Sashvat Plaza,
Near Kamdhenu Residency,
Yogi Chowk, Surat – 395006, Gujarat, India
