RETURN & EXCHANGE POLICY
We believe in satisfying and delighting our customers. The product which we sell we believe that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product. Items which have reduced selling price are considered as sale items and which are sold at full price are considered non-sale (fresh) items.
Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:
- If you have received damaged product or the wrong item, please mail us at care.doravastra@gmail.com with your order number and couple of pictures of the material within 7 Days of delivery.
- We will try and replace the product as soon as possible or issue a full refund if you wish to.
- At Doravastra each product is quality checked, verified and then shipped to the customer but we understand that manual errors can happen and hence we refund the full cash amount.
- Sale of clearance sale items as defined are final and will not be exchanged.
Rs. 100 will be deducted for every item returned as pickup and processing fee.
with your order number and couple of pictures of the material within 7 Days of delivery.
- We will try and replace the product as soon as possible or issue a full refund if you wish to.
- At Doravastra each product is quality checked, verified and then shipped to the customer but we understand that manual errors can happen and hence we refund the full cash amount.
- Sale of clearance sale items as defined are final and will not be exchanged.
Rs. 100 will be deducted for every item returned as pickup and processing fee.
